At Artisan Electrical, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, services, or interact with us.

Information We Collect

We may collect the following types of information:

1. Personal Information

– Name, address, phone number, and email address.
– Payment information, such as credit card details (processed securely through third-party platforms).
– Information about your project needs and preferences.

2. Non-Personal Information

– Browser type, operating system, and IP address.
– Information collected through cookies and similar technologies to improve your user experience on our website.

3. Lead Information

– Information submitted via third-party lead platforms such as Google LSA and the Home Depot Portal.

How We Use Your Information

We use your information for the following purposes:
– To provide and improve our services.
– To schedule appointments and communicate regarding projects.
– To process payments and send invoices.
– To comply with legal requirements.
– To send promotional offers and updates (only with your consent).

SMS Communication and Opt In Policy

• Artisan Electrical will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms.“

• Opt-In Text at Sign-Up: By submitting this form and signing up for texts, you consent to receive messages from Artisan Electrical at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.“

How We Share Your Information

We may share your information with:
– Third-Party Service Providers: For payment processing or scheduling purposes only.
– Legal Authorities: If required by law or to protect our rights.

We do not sell your personal information or share it with third parties for marketing purposes.

Your Rights and Choices

You have the following rights regarding your information:
– Access and Correction: You can request access to or correction of your personal information.
– Opt-Out: You can opt out of receiving marketing emails by clicking ‘unsubscribe’ in our emails or contacting us.
– Data Deletion: You can request the deletion of your personal information, subject to legal and operational requirements.

Data Security

We take data security seriously and implement technical and organizational measures to protect your information. However, no system is entirely secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies to:
– Understand how visitors interact with our website.
– Customize your experience.
– Improve website performance.

You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any personal information.

Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect information from them. If we become aware of such collection, we will delete the information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated ‘Last Updated’ date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Artisan Electrical
Email: info@artisanyes.com
Phone: (410) 348-1892
Address: 9954 Liberty Rd, Randallstown, MD 21133